Cancellation policy
The customer has the right to cancel this contract within fourteen days without giving a reason.
The period of cancellation shall be fourteen days from the date on which the customer or a third party appointed by him, who is not the carrier,
a) has taken possession of the last goods, if the customer has ordered several goods in a single order and the goods are delivered separately,
b) has taken possession of the last partial consignment or piece if the goods are delivered in multiple consignments or pieces,
c) has taken possession of the first product if the contract is for the regular supply of goods for a fixed period, or
d) has taken possession of the goods if none of the cases (a) - (c) are relevant.
In order to exercise his right of cancellation, the customer must inform freedom manufaktur of his / her decision to cancel this contract by means of a clear statement (e.g. letter sent by post, fax or e-mail). The customer can use the model cancellation form attached below (under D.), which however is not required.
To maintain the cancellation period, it is sufficient that the customer sends the notice of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of the cancellation
If the customer cancels this contract, freedom manufaktur has to repay all payments that freedom manufaktur has received from him, including the delivery costs (with the exception of the additional costs resulting from the fact that the client has chosen a different type of delivery than the cheapest standard delivery offered by freedom manufaktur), immediately and at the latest within fourteen days from the day on which freedom manufaktur received the notification of the cancellation of this contract. For this repayment, freedom manufaktur uses the same means of payment used by the customer for the original payment, unless expressly agreed otherwise with the customer; in no case will fees be charged to the client for this repayment.
freedom manufaktur can refuse the repayment until freedom manufaktur has received the goods back or until the customer has provided proof that he has returned the goods, whichever is the earlier.
The customer must return or hand over the goods to freedom manufaktur immediately and in any event not later than fourteen days from the day on which he informs freedom manufaktur of the cancellation of this contract. The deadline is met if the customer sends the goods before the expiry of the fourteen-day deadline.
The customer bears the direct costs of returning the goods (s). If, due to their condition, the goods cannot be returned to by post, freedom manufaktur collects them at the expense of freedom manufaktur.
The customer must pay for any loss of value of the goods only if this loss of value is due to handling of the goods, which was not necessary for the examination of the condition, properties and functioning of the goods.
B. Right of cancellation for contracts for the delivery of digital content
The customer has the right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the date of conclusion of the contract.
In order to exercise his right of cancellation, the customer must inform freedom manufaktur of his / her decision to cancel this contract by means of a clear statement (e.g. letter sent by post, fax or e-mail). The customer can use the model cancellation form attached below (under D.), which however is not required.
To maintain the cancellation period, it is sufficient that the customer sends the notice of the right of cancellation before the expiry of the cancellation period.
Consequences of the cancellation
If the customer cancels this contract, freedom manufaktur has to repay all payments that freedom manufaktur has received from him, including the delivery costs (with the exception of the additional costs resulting from the fact that the client has chosen a different type of delivery than the cheapest standard delivery offered by freedom manufaktur), immediately and at the latest within fourteen days from the day on which freedom manufaktur received the notification of the cancellation of this contract. For this repayment, freedom manufaktur uses the same means of payment used by the customer for the original payment, unless expressly agreed otherwise with the customer; in no case will fees be charged to the client for this repayment.
C. Right of cancellation for contracts for the supply of services
The customer has the right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the date of conclusion of the contract.
In order to exercise his right of cancellation, the customer must inform freedom manufaktur of his / her decision to cancel this contract by means of a clear statement (e.g. letter sent by post, fax or e-mail). The customer can use the model cancellation form attached below (under D.), which however is not required.
To maintain the cancellation period, it is sufficient that the customer sends the notice of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of the cancellation
If the customer cancels this contract, freedom manufaktur has to repay all payments that freedom manufaktur has received from him, including the delivery costs (with the exception of the additional costs resulting from the fact that the client has chosen a different type of delivery than the cheapest standard delivery offered by freedom manufaktur), immediately and at the latest within fourteen days from the day on which freedom manufaktur received the notification of the cancellation of this contract. For this repayment, freedom manufaktur uses the same means of payment used by the customer for the original payment, unless expressly agreed otherwise with the customer; in no case will fees be charged to the client for this repayment.
If the customer has demanded that the service(s) should begin during the cancellation period, the customer must pay freedom manufaktur an appropriate amount which corresponds to the proportion of the service(s) already provided up to the time at which the customer informs freedom manufaktur of the exercise of the right of cancellation with regard to this contract in comparison to the total scope of the service(s) provided in the contract. This claim only exists if the customer has transmitted the request on a permanent data carrier (e.g. e-mail, computer fax, CD, DVD or USB stick).
The right of cancellation expires completely if the contract has been completely fulfilled by both parties at the express request of the customer before the cancellation period ends and the customer has confirmed his knowledge of the loss of the right of cancellation.
D. The customer may use the following form to exercise his right of cancellation according to A. to C.
Model Cancellation form
To
freedom manufaktor, Freiheit 6, 13597 Berlin, represented by Christian Zander and René Vierkorn, Fax: +49 (30) 37307665, Email: .
I / we (*) hereby cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) / the delivery of the following digital content (*):
____________________________________________________
____________________________________________________
Ordered on (*) / received on (*): ____________________________
Name of the customer: ____________________________________
Address of the customer: __________________________________
Signature of the customer (only when notified on paper)
_______________________________________________________
Date: __________________________________________________
(*) Delete where inapplicable