Seamless communication

in the support area

What is the issue?

Let’s be honest. Email is dead. All communication today takes place in chats or messenger applications. Anyone who uses email is somehow outdated. Even users in companies have become accustomed to communicating in team channels or chats. The use of email creates a real media break, even though it is already integrated into most enterprise service management platforms. Chats, however, are not. But that is about to change!

Contact persons cannot be reached by phone, conversation information is not documented completely or clearly, and documents belonging to a ticket can only be pieced together with great effort. Working this way is time-consuming and error-prone. The result is lost or unclear information. Frustration is inevitable.

That’s the solution!

Instead of a phone call, a chat is started that involves all participants. The user responds whenever they can. If necessary, additional specialists can be invited to join the chat. Documents and screens are easily shared or transmitted directly, and phone calls can be recorded and archived.

With Ticket2Teams, everything is documented in one central location. Information is not lost and can be accessed at any time.