Maintain knowledge

in a central location and make it accessible

What’s the problem?

Oh yes, if only the company knew what it actually knows. Knowledge articles are written and then rarely used. Why? Well, because users like to stay in ‘their’ system. Logging into a new portal just to find something is at least as time-consuming as changing floors in the office to ask someone – in other words, virtually impossible. There must be a way to solve this problem.

But there is no problem. Actually. Because everything is there. Knowledge is stored in the Knowledge Centre and users can easily access it.

What could possibly go wrong? It’s everyday life. It’s quicker to start an internet search than to access the Knowledge Centre. And actually, you want to stay in your familiar environment. In most companies today, this is Microsoft Teams. Users work, communicate and plan within this platform. Now all that’s missing is knowledge support.

USU offers a platform for knowledge management with its Knowledge Centre.

That’s the solution!

Knowledge articles are created once within the company and continuously updated. With Knowledge2Teams, these articles can also be made available to users who are not familiar with the Knowledge Centre and how to use it. Thanks to this interface, knowledge only needs to be maintained in one place, ensuring that it always remains up to date, avoiding additional work and preventing unnecessary costs.

Knowledge2Teams uses the capabilities of the USU ChatBot to make knowledge accessible and shareable – without media breaks or annoying platform changes. AI systems such as ChatGPT and Microsoft Copilot can be integrated via the USU ChatBot. Your own documents can be processed by ChatGPT and used to answer questions.

Licences for Microsoft Teams and USU K-Center
The solution is either provided as a microservice on a server or in the cloud. In addition, there is a Teams app for this functionality, which must be registered in Microsoft Teams.